자주 묻는 질문
자주 묻는 질문
환자분들이 접수처에 가장 많이 묻는 질문에 클리닉이 답합니다.
환자 등록
- Are you taking new patients?
- Yes. Newa Family Medical Centre is a new general practice at 65 Greville Road, Pinehill, and we welcome enrolments from individuals and families of all ages.
- Who can enrol?
- Anyone eligible for publicly funded health services in New Zealand can enrol. This includes New Zealand citizens and residents, and some visa holders. The enrolment form will ask you to confirm your eligibility. If you're not sure, get in touch and we'll help you check. If you're not eligible to enrol, you're still welcome to see us as a casual patient. Casual fees apply.
- Can visitors and international students be seen?
- Yes. We're happy to see visitors to New Zealand and international students as casual patients. Casual fees apply, so please check what your travel or student insurance covers.
- What happens to my records from my previous practice?
- Once your enrolment is processed, we'll request your medical records from your previous practice. You don't need to do anything. You can only be enrolled with one practice at a time, so enrolling with us will end your enrolment with your previous practice.
- Can I see someone before my enrolment is finished?
- Yes. You can book a casual appointment while your enrolment is being processed. Casual fees apply until your enrolment is confirmed.
- Can I enrol my children?
- Yes. All enrolments for children under 14 must be accompanied by an enrolling adult, such as a parent or guardian. Visits for enrolled children under 14 are free.
- I've moved house or changed my phone number. How do I update my details?
- Please let us know as soon as your details change. You can update them in myindici, email us at reception@newamedical.co.nz, or call us on 09 281 5668.
진료 예약
- How do I make an appointment?
- You can book online through the myindici app or patient portal, or call our reception team on 09 281 5668.
- How long is a standard appointment?
- A standard appointment is 15 minutes. That's usually enough time to cover one or two concerns properly. If you have more to discuss, please book a double appointment so we have time to look after everything safely. A double appointment fee applies.
- What happens at my first appointment?
- Your first appointment with us is a double appointment, so we have time to get to know you, go through your health history and talk about any concerns. First appointments are face to face and are paid in advance when you book. We'll send you a secure payment link so you can pay online. See our fees page for the cost.
- How soon can I be seen?
- As a new practice, we aim to see you on the next working day. Cancellations sometimes free up same-day appointments, so calling first thing in the morning or checking myindici gives you the best chance of being seen the same day.
- Do you see unwell children on the same day?
- Yes. Until 23 December 2026, we're offering same-day appointments for children under 5. Please call reception to book, especially if your child has a fever, pain, is not drinking, has fewer wet nappies, has an unusual rash, or seems unusually sleepy or irritable. For advice about an unwell child at any time, call Healthline free on 0800 611 116, 24 hours a day, 7 days a week.
- Who will I see?
- Our team includes GPs, a nurse practitioner, a registered nurse prescriber and practice nurses. A nurse practitioner (NP) is a highly experienced registered nurse with advanced clinical training and a master's degree. NPs can assess, diagnose, order tests, prescribe and manage your care, in the same way a GP does.
- Can I have a phone appointment?
- Phone appointments are available to enrolled patients for suitable concerns, once we've met you in person. Your first appointment with us needs to be face to face. To book a phone appointment, call reception. We don't offer video appointments. Some concerns need an in-person visit so we can examine you properly.
- What if I can't make my appointment?
- Please let us know as early as possible by phone on 09 281 5668, by email at reception@newamedical.co.nz, or through myindici. This lets us offer your appointment to someone else. Late cancellation and did-not-attend (no-show) fees apply. See our fees page for details.
- What if I'm running late?
- Please call us on 09 281 5668 as soon as you know you'll be late. We like to run on time so we don't keep anyone waiting, and a late arrival can make everyone else's appointment, and our clinician, run late too. If we're fully booked, we may not be able to fit you in and you may need to rebook. Sometimes, depending on your concern, your appointment can be safely managed as a phone appointment instead, with your clinician calling you.
- Can I choose which clinician I see?
- Yes, you're welcome to ask for your preferred clinician. Our clinicians work on different days, so we'll do our best to book you in with the person you'd like to see.
- Do you do home visits?
- Yes, we offer home visits. Please call us on 09 281 5668 to arrange one. A home visit fee applies. See our fees page for details.
- Do I need an appointment for a medical certificate, form or referral?
- Usually, yes. Whether you need an appointment depends on what the certificate, form or referral is for, and we look at each one case by case. Please call us on 09 281 5668 to check.
- Can I bring a support person?
- Yes. Under Right 8 of the Code of Health and Disability Services Consumers' Rights, you're entitled to have a support person with you at any appointment. This can be a family member, friend or a member of our staff. If you'd like a staff member to act as a chaperone, just let reception know when you arrive.
- Can teenagers see a doctor or nurse on their own?
- Yes. If a teenager is comfortable and would prefer to see a clinician on their own, we're happy to accommodate them. Young people's health information is kept confidential, unless there's a serious concern about their safety or someone else's.
- Do you have staff who speak other languages?
- Yes. As well as English, our team speaks Mandarin and Korean. Let reception know your preferred language when you book.
- Can I have an interpreter?
- Yes. Interpreting services are free for eligible patients and cover a wide range of languages. Please let reception know at least 48 hours before your appointment so we can arrange one. Using a professional interpreter helps make sure nothing gets lost in translation. If you are Deaf or hard of hearing, we can arrange a New Zealand Sign Language interpreter through iSign. Please let reception know when you book.
myindici 포털
- What is myindici?
- myindici is our secure patient portal and app. It connects you directly to your health record at Newa Family Medical Centre, so you can manage much of your healthcare from your phone or computer, 24/7. With myindici you can book and manage appointments, request repeat prescriptions and choose which pharmacy they go to, send secure non-urgent messages to your care team, view your results and specialist letters, and view your immunisation records and health screening. myindici is available as an app on your phone or at myindici.co.nz. There is no charge to register or to use the portal, although some messages may incur a charge. Your information is protected with encryption and security standards comparable to internet banking, and is stored securely in New Zealand.
- Can I manage my child's myindici?
- Yes. Parents and caregivers can manage myindici for their children under 16. Ask reception to set this up.
- When should I use myindici messaging?
- myindici is a convenient way to contact the clinic about simple, non-urgent matters. We reply within 2–3 working days. It is suitable for repeat prescriptions, urgent and non-urgent (please allow 2–3 working days for non-urgent requests), and for one simple question. Please book an appointment instead if your concern is urgent or time-sensitive, if a delay in our reply could affect your care, if your concern may need a change in treatment, if your question would need more than a brief answer, or if your situation is more complex and needs a detailed discussion. More complex or urgent concerns are best managed in a consultation, where we can assess you properly and make sure your care is safe and well documented. If you're unsure, it's always safest to book an appointment. Please note that sending messages through myindici may result in a charge. Never use myindici for emergencies. In an emergency, call 111.
처방
- How do I order a repeat prescription?
- You can request a repeat prescription through myindici, by email at reception@newamedical.co.nz, by phone on 09 281 5668, or in person. Please allow 2–3 working days. Requests made on a Friday will be processed by 5pm on Tuesday. Prescriptions are paid for when you request them. We'll send you a secure payment link so you can pay online. Once paid, we'll send your prescription to your chosen pharmacy. See our fees page for prescription charges.
- What if I need a prescription urgently?
- Urgent same-day prescriptions must be requested by 12 noon and will be ready by the end of the day. An urgent prescription fee applies. You can request an urgent prescription through myindici or by calling us.
- Why do I sometimes need an appointment before I can get a repeat prescription?
- We're happy to provide repeat prescriptions for stable, ongoing conditions. From time to time, though, your prescriber will need to see you to review how you're going, check the medicine is still right for you, and make sure you understand any risks. This is part of keeping your care safe.
- Can I get a 12-month prescription?
- Sometimes. For some stable, long-term conditions it can be clinically appropriate to prescribe up to 12 months of medication. It isn't guaranteed. It depends on your condition, how stable it is, what monitoring you need and the type of medicine. Some medicines aren't suitable for long-term prescribing for safety or legal reasons. If you'd like to find out whether this might suit you, ask at your next appointment or book a 12-month prescription review.
검사 결과·건강검진
- Where do I get blood tests done?
- Blood tests ordered by your clinician are usually free. Awanui Labs has collection centres close to our clinic. Some tests may have a charge.
- How do I get my test results?
- We'll contact you if any follow-up is needed. Blood and urine results usually take a couple of days. Cervical screening and skin biopsy results can take up to three weeks. You can also view your results in myindici. If you haven't heard from us and you're worried, please call reception.
- How do I get an immunisation certificate?
- Email our nurses at nurses@newamedical.co.nz with your full name, date of birth and what the certificate is for, for example school, work or travel. You can also view your immunisation records in myindici.
- How will I know when my regular checks are due?
- Once you're enrolled, you're added to our recall system. Our nurses will remind you when you're due for things like cervical screening, breast screening, immunisations and other health checks.
진료 항목
- What services do you offer?
- Along with everyday GP and nurse care, we offer: - GP and nurse practitioner consultations - Children's health and childhood immunisations - Immunisations for adults, including flu vaccines - Travel health consultations and travel vaccinations - Home visits - Cervical screening, including the HPV self-test - Sexual health and contraception, including long-acting contraception (Mirena, Jadelle and copper IUD) - Long-term condition management, such as diabetes, heart health and asthma - ECGs - Minor surgery and skin procedures - ACC injury care - Driver, employment, insurance and other medicals - ADHD assessments for adults (18 and over) - Weight management clinic - Menopause care - IV infusions, including iron infusions - Cosmetic treatments, including anti-wrinkle treatments and injectable skin boosters See our services and fees pages for more details.
- Is long-acting contraception free?
- It can be. Long-acting reversible contraception (LARC), such as Mirena, Jadelle and the copper IUD, is free for eligible patients, including consultation, insertion and removal. You may be eligible if you hold a Community Services Card, are Māori or Pacific, live in a higher-deprivation area (quintile 4 or 5), are currently or have previously been under secondary mental health, addiction or community alcohol and drug services, have had a termination of pregnancy in the past six months, or are otherwise at risk of poor health outcomes. Ask our team whether you qualify. If you don't, standard fees apply.
- Can I get a free flu vaccine?
- The eligibility criteria for free flu vaccines change every year. If you're an enrolled patient and eligible, we'll contact you when flu season starts. You're also welcome to call us on 09 281 5668 to check. If you're not eligible for a free vaccine, or you're a casual patient, you can still get your flu vaccine with us. A charge applies.
- Do you offer travel vaccinations?
- Yes. Book a travel health consultation and we'll go through the vaccinations and advice you need for your trip. Try to book at least 6 weeks before you travel, as some vaccines need time to work or need more than one dose. A charge applies. See our fees page for details.
- Is cervical screening free?
- Cervical screening is free for some groups under the National Cervical Screening Programme. Ask us whether you qualify — if you do not, our usual fees apply. You can choose the HPV self-test, which you can do yourself in private, or a test taken by a nurse or doctor.
진료비·결제
- Where can I find your fees?
- All our fees are listed on our services and fees page. Fees for enrolled patients are lower than casual fees because the Government funds part of the cost of care for enrolled patients.
- Are visits free for children?
- Yes. Visits for enrolled children under 14 are free.
- Do Community Services Card holders pay less?
- Yes. If you hold a Community Services Card, please bring it or let reception know so the lower fee can be applied.
- Why is there a charge for ACC visits?
- ACC provides no-fault cover for injuries for everyone in New Zealand, including visitors. ACC pays part of the cost of your visit, but it doesn't cover the full cost, so a surcharge applies.
- How can I pay?
- You can make secure online payments using the payment link we send you. In the clinic, you can pay by EFTPOS, cash or card. Payment is due on the day of your appointment, and first appointments are paid in advance.
- What happens if my account isn't paid?
- We ask that accounts are paid on time. If an account remains unpaid, we may need to limit further non-urgent appointments until it's settled. If you're finding it hard to pay, please talk to us. We're happy to discuss options.
오시는 길
- Where can I park?
- We have excellent parking right outside the clinic at 65 Greville Road, Pinehill.
- Is the clinic wheelchair accessible?
- Yes, we have wheelchair access.
진료시간·시간외 진료
- What are your opening hours?
- Monday to Friday, 8.30am to 5.00pm. We're closed on weekends and public holidays.
- Are you open over the Christmas and New Year period?
- This year we close at 12 noon on Wednesday 23 December 2026 and reopen at 8.30am on Tuesday 5 January 2027. Repeat prescription requests must reach us by Thursday 17 December 2026. You can request them through myindici, by email or by phone.
- What do I do in an emergency?
- In an emergency, call 111. The nearest emergency department is North Shore Hospital, 124 Shakespeare Road, Takapuna.
- What if I need care when you're closed?
- Healthline: 0800 611 116 — free advice from registered nurses, 24/7. Urgent care: Shorecare Urgent Care, 50 Greville Road, Pinehill, just across the road from us. Open 8am to 8pm, 7 days. Phone 09 486 7777. Need to talk? Call or text 1737 — free, 24/7 support from a trained counsellor. Your local pharmacist can help with many minor conditions and is a great first stop.
피드백·개인정보
- How do you look after my health information?
- Your privacy matters to us. We collect your health information so we can keep an accurate record of your care and give you the best treatment. It's stored securely, and access is limited to people involved in your care or who are authorised by law. Newa Family Medical Centre belongs to a Primary Health Organisation (PHO), ProCare, which may use your information for clinical and administrative purposes, including arranging subsidised funding for your care. It may be shared with Health New Zealand | Te Whatu Ora and national health programmes, such as immunisation, breast and cervical screening. Your National Health Index (NHI) number identifies you when you use health services. Qualified auditors may review records to check the quality of care or for financial audits. Your information may be used in research approved by an ethics committee, or with identifying details removed; research that could identify you is only published with your consent. You have the right to see and ask to correct your health information. You don't have to say why, but we may ask for proof of identity. If you have a concern about how your information is handled, talk to us first. You can also contact the Office of the Privacy Commissioner on 0800 803 909.
- What is your policy on abusive behaviour?
- We have zero tolerance for violence, threats or abuse towards our staff or other patients. Anyone who behaves this way may be asked to leave, trespassed from the clinic and reported to the police.